FAQs

General

What countries and currencies does Kick support?

Kick is currently exclusively supports businesses based in the United States that conduct transactions in USD.

How do I delete my account?

To request cancellation, email [email protected] with the following:

• Your firm name

• The email address associated with your account

• Confirmation that you want your entire firm account removed

Does Kick have invoicing?

Does Kick have an API or support MCP?

Where do I find billing details?

Integrations

Can Kick pull in bank statements automatically for my financial institution?

Through Plaid, Kick automatically pulls in bank statements for roughly 50% of financial institutions. To check whether your client's bank is supported, go to the account settings — if Kick found a statement, it will appear there. → Connect Accounts

Duplicate accounts or transactions after connecting

This usually happens when the same account is linked twice, or a reconnect created a second link. Don't bulk-delete accounts until you've identified which connection is active. Contact support with the account names if you're not sure which to keep.

Why my bank account won't connect

Connection failures are sometimes temporary on the bank or aggregator side. Try again after a short wait, confirm you selected the correct institution, and check whether your bank restricts third-party access. If failures persist, contact support to check for known issues.

My bank isn't on the list

CSV import is the most reliable fallback for unsupported institutions. If CSV isn't available and PDF uploads fail repeatedly, contact support with a redacted sample so we can assess parser coverage. → Connect Accounts

Transactions

Why do I see duplicate transactions?

Duplicates most commonly occur when an account is disconnected and reconnected, when transactions are imported via CSV for an account that also syncs through Plaid, or when a payment processor and bank account both pull in the same transfer. If you see duplicates after reconnecting, contact support. To prevent duplicates when importing, avoid overlapping date ranges with existing connected data.

Why are transactions missing or not syncing?

Check that the account connection is healthy in the Accounts tab — look for a Fix connection indicator. Verify the account's start date covers the expected transaction range. For payment processors, confirm the integration is active and the correct merchant account is connected. If the connection is healthy but transactions are still missing, contact support for a resync. → Fix a disconnected account

Cash or P&L for a period looks wrong

Common causes: a broken bank connection missing recent activity, uncategorized or unsplit transactions, transfers counted on both sides, or a book start date that doesn't align with when you began using Kick. Work through open tasks, reconcile affected accounts, and verify the reporting period. If the numbers still don't match the bank, contact support with the account and period. → Connect Accounts

Account and Access

I can't sign in

Try: correct email address, password reset, a different browser or incognito window, and disabling VPN or strict content blockers temporarily. If sign-in still fails, contact support with the email address and approximate time of the attempt.

How do I delete my account and data?

Contact support with a deletion request. We may need to verify your identity. Data retention for legal or backup purposes follows Kick's privacy policy.